Terms and Conditions
If you have any questions, please do not hesitate to contact one of our
diamond and jewellery consultants in person at info@poags.com or 1 888 717
GEMS (4367). If you'd like an immediate answer, you might be able to find
the information you're looking for below.
Product Availability and Pricing
If you're interested in a piece of jewellery that is currently on back
order, call us and we can tell you when the item will be back in stock.
Sometimes with the volume of orders we receive, an item can go out of stock
before we're able to post notification to the site. If this happens, we
will notify you personally so we can help you find another item.
Infrequently, data may be inaccurately displayed on our site due to system
errors. While we make every attempt to avoid these errors, they may occur.
We reserve the right to correct any and all errors when they do occur and
we do not honor inaccurate or erroneous prices. Our prices are also subject
to change without notice. We apologize for any inconvenience that this may
cause. If you have any questions, please do not hesitate to contact one of
our diamond and jewellery consultants at info@poags.com or 1 888 717 GEMS
(4367)
Diamond Certificates
When you order a loose diamond, it will usually have an accompanying
diamond grading report (also often refered to as a diamond certificate).
These grading reports are lengthy, detailed documents created by diamond
grading experts at one of many highly-respected diamond laboratories -
making it very expensive to replace a diamond grading report. Because of
this, we require each diamond grading report to be included with each
returned diamond.
If you do not include both the diamond grading report and appraisal with
your return, you will be charged a replacement fee.
Information on our web site
At Poags, we make every attempt to ensure that our online catalogue is as
accurate and complete as possible. In order to give you the opportunity to
view our products in great detail, some products may appear larger or
smaller than their actual size in our photographs; and since every computer
monitor is set differently, colour and size may vary slightly.
Legal Notices
Under no circumstances shall Poags be liable for any indirect, special,
incidental or consequential damages of any kind, regardless of the form of
action, whether in contract, tort (including negligence), strict product
liability or otherwise, even if we have been advised of the possibility of
such damages. If you have any questions, please do not hesitate to contact
one of our diamond and jewellery consultants at info@poags.com or 1 888 717
GEMS .
