Terms and Conditions

Terms and Conditions

If you have any questions, please do not hesitate to contact one of our diamond and jewellery consultants in person at info@poags.com or 1-888-717-GEMS (4367). If you’d like an immediate answer, you might be able to find the information you’re looking for below.

Product Availability and Pricing

If you’re interested in a piece of jewellery that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we’re able to post notification to the site. If this happens, we will notify you personally so we can help you find another item.

Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honour inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our diamond and jewellery consultants at info@poags.com or 1-888-717-GEMS (4367).

Diamond Certificates

When you order a loose diamond, it will usually have an accompanying diamond grading report (also often referred to as a diamond certificate). These grading reports are lengthy, detailed documents created by diamond grading experts at one of many highly-respected diamond laboratories, making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond.

If you do not include both the diamond grading report and appraisal with your return, you will be charged a replacement fee.

 

Information on Our Website

At James O. Poag Jewellers, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.
 

Legal Notices

Under no circumstances shall James O. Poag Jewellers be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact one of our diamond and jewellery consultants at info@poags.com or 1-888-717-GEMS.

 

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