Jewellery Services

At James O. Poag Jewellers, we do more than sell beautiful pieces. We also provide a host of jewellery services. From jewellery repair, to financing, to gold buying, we can fulfill all of your fine-jewellery services needs.

Poags Store

Repairs & Restorations

Our state-of-the-art workshop and design studio employs experienced goldsmiths and technicians to ensure the highest quality possible on all custom designs, repairs and restorations. From repairing a broken clasp to restoring a cherished family heirloom, you are guaranteed the finest quality craftsmanship. We also provide eyeglass repair. Estimates are provided at no charge and all pieces are insured while in our hands, giving you peace of mind.

Poag offers repair services for various types of jewellery pieces. These services include:

  • Ring Sizing
  • Soldering
  • Re-tipping
  • Prong Repair
  • Shank Repair
  • Gem Setting
  • Pearl or Bead Re-stringing
  • Engraving
  • Rhodium Plating
  • Polishing
  • Clasp Repair for Bracelets and Necklaces
  • Watch Repair and Maintenance Services

Please visit us in-store for further information on our repair and restoration services.


At James O. Poag Jewellers we are committed to protecting your valuables by providing fair, accurate and detailed appraisals on your jewellery items. Appraisals are completed by experts trained in gemology and appraisal science. We offer complete jewellery appraisal service for insurance, estate, divorce and liquidation purposes. We will consult with you to determine your intended use and the type of value for your appraisal based on your individual needs.

We recommend that an updated appraisal of your fine jewellery be completed every 3 to 5 years or in the event of a significant change in the market, to ensure your coverage remains up to date.

James G. Poag – Appraiser/Gemologist

Jim Jr. joined James O. Poag Jewellers in 1986 after attending the Gemological Institute of America in California. He is a graduate gemologist, and took courses in goldsmithing, diamond setting and appraising.

Jim is a Certified Member of the International Society of Appraisers (ISA) specializing in Gems and Jewellery. He holds a double certification, one in Gemstones and Jewellery, the other in Antique and Period Jewellery. He is also the Past Chair of the ISA Education Committee, having previously served as Vice Chair of this committee for two years. Jim has also served ISA on the Membership, Public Relations and Ethics Committees; and has been active in developing new contacts and sources of information for the ISA Gems and Jewellery Division.

Jim is ISA’s lead instructor for the Canadian version of the ISA courses in appraisal studies. He was also past co-chair of the task force responsible for converting the award winning ISA Core Courses into the Distance Education Core Course in Appraisal Studies.

Among his many achievements, Jim was awarded the highly coveted Accredited Appraiser Seal (AA) upon successfully completing the required examination; this is the highest level of achievement offered through the Canadian Jewellers Institute.

In 1999, Jim was twice awarded the Distinguished Service Award at the Annual ISA Conference on Appraising in San Diego, CA for the many, many contributions he has made to the ISA through his activities in the field of education as well as in the professional business community, and in 2000 received the Member of the Year Award.

jewellery services - jewelry appraisals


Seven Questions to Ask When Hiring an Appraiser


1. What qualifies you to appraise my property?

A qualified appraiser has formal education in appraisal theory, principals, procedures, ethics, and law. The appraiser should be up to date on the latest appraisal standards. Continuing education and testing are the only ways to ensure this competence.

The appraiser you hire should be familiar with the type of property you want appraised and know how to value it correctly.

Expertise on a particular type of property is not enough if the “expert” does not now how to evaluate an item for its appropriate worth. Without appraisal training, these “experts” have no way of understanding the complicated variety of marketplace definitions that are used to determine appropriate values for appropriate uses.

For example, a gemologist or a jeweller may be able to determine the identity and quality of a gemstone, but neither may be able to value those items correctly unless they follow appropriate appraisal principals and procedures.

2. Do all appraisers have similar qualifications?

No! In most states and provinces anyone can claim to be a personal property appraiser, whether they have had formal training or not. Until legislation is passed to protect the public from the unqualified appraiser, the burden is on the consumer to evaluate an appraiser’s credentials.

It is important to ask the prospective appraiser what type of formal appraisal education training he or she has received. Obtaining a copy of the appraiser’s professional profile or resume can help you evaluate the appraiser’s credentials.

A qualified appraiser has formal education in appraisal theory, principals, procedures, ethics, and the law.

3. Do you belong to an appraisal society that tests its members?

There are many appraisal organizations, but only a few require members to take courses and pass tests before being admitted as “accredited” members. ISA is such an organization.

Membership in an appraisal association is important because it shows that the appraiser is involved with the profession, has peer recognition, has access to updated information, and is subject to a code of ethics and conduct.

National Association of Jewelry Appraisers


4. Have you been tested? Do you take continuing education classes?

If the appraiser claims membership in a group that trains and tests its members, be sure to ask if this appraiser has personally gone through the training and testing.

Some organizations have grandfathered members into higher member status without testing them. “Grandfathering” means allowing members to retain their titles and status if they joined before new rules or testing standards were required. ISA has an absolute non-grandfathering policy.

Continuing education is also important for appraisers. Procedures and regulations are always changing. Because of this, ISA constantly updates, expands and re-writes its courses to ensure that its members will perform the work you need with the knowledge of all the latest professional standards.

5. How will you handle items which may be outside your specialty area?

No appraiser should claim expertise in everything. ISA recognizes over 135 areas of specialty knowledge. A good appraiser knows his or her limits, and is expected to consult with other experts when necessary.

6. What is your fee and on what basis do you charge?

DO NOT hire an appraiser who charges a percentage of the appraised value, or charges a “contingency” fee. These practices are clearly conflicts of interests, and may result in biased values. Revenue Canada will not accept an appraisal done with such fee arrangements.

ISA appraisers are prohibited by their Code of Ethics from charging a fee based on a percentage of the value of the property appraised. Hourly fees, flat rates, or per item charges are acceptable.

7. What will the appraisal report be like?

You should receive a formal, typewritten report that gives you the information you need in a complete and organized way.

Some appraisal societies only teach appraisal theory, with no “real life” examples. ISA is the only major appraisal society that specifically trains its members in how to write standardized, comprehensive appraisal reports. Each accredited member has been tested on these standards.

Did You Know?

The same item may have many different appraised values depending on how you intend to use the appraisal. For instance, a value for insurance may be very different than a value for estate tax, consumer resale, or charitable contribution. Other assigned uses include investment, liquidation, price confirmation, equitable distribution, loan collateral, casualty loss and many more.

Did you also know that your item may be at risk when left with an appraiser? Be certain to ask if your items are insured while they are in the care of an appraiser.

Qualified, educated appraisers understand the many different types of values, assigned uses and market levels. He or she works with you to choose the proper type of value so that you can use the appraisal correctly and effectively.

Jewellery Insurance

Your favourite pieces of jewellery are more than valued possessions. They’re reflections of who you are. They’re symbols of your feelings for loved ones and of life-long relationships. Protecting them from theft, damage, mysterious disappearance or loss is as natural and important as protecting anything of great value, both emotionally and financially. For peace of mind, we recommend you apply for insurance directly after you make your purchase.

Look to the Jewellery Insurance Experts

Our partner in jewellery protection, Jewelers Mutual Insurance Company, shares our understanding that every piece of jewellery is as unique as its owner. That’s why when you have Perfect Circle Jewelry Insurance coverage from Jewelers Mutual, you have the flexibility to work directly with us so that we can help replace your lost jewellery down to the finest detail.


Jewelers Mutual logo

Why Jewelers Mutual?
Jewelers Mutual is the only insurer in the U.S. and Canada* specializing exclusively in jewellery insurance. As the nation’s leading jewellery insurance specialists, they have been exclusively insuring jewellery and jewellery businesses for 100 years. Jewelers Mutual’s Perfect Circle Jewelry Insurance coverage protects nearly 300,000 individuals’ personal jewellery items and covers types of losses where other carriers can fall short.

To insure your jewellery with Perfect Circle® Jewelry Insurance from Jewelers Mutual, you may go online at or call 888-884-2424.

* Coverage not available in Quebec.

To learn more and get a free quote



Have questions about jewellery insurance?
Email Jewelers Mutual at or call 888-884-2424.

Information provided by:


Jewelers Mutual Insurance Company is the only company specializing exclusively in jewellery insurance in the United States and Canada. The company’s strong financial position is reflected in its 26 consecutive ratings of “A+ Superior” from A.M. Best Company. Jewelers Mutual was founded in 1913 in Neenah, Wisconsin, by jewellers seeking to meet their unique insurance needs. Today, Jewelers Mutual is the leading insurer of retail jewellers in North America and also insures wholesalers, manufacturers, custom designers, repair businesses, bench jewellers, and appraisers. Approximately 10,000 commercial policyholders insure their jewellery businesses with Jewelers Mutual. Additionally, nearly 300,000 individuals trust Jewelers Mutual and its Perfect Circle® Jewelry Insurance to protect their jewellery possessions. These individuals collectively carry in excess of $4 billion in personal insurance coverage. Visit the Jewelers Mutual website at to learn more.

James O. Poag Jewellers is not a licenced agent for Jewelers Mutual Insurance Company and cannot sell or recommend insurance. Jewelers Mutual is an alternative to other insurance companies you may be considering. Must be a Canadian resident age 18 years or older to apply for insurance through Jewelers Mutual. Coverage is subject to the provisions, limitations, exclusions, and endorsements in the policy and the level of coverage you select.


What Others Say about Us

“Matt and I just wanted to send you a note to say thank you for all of your help with my engagement ring and our wedding rings. We really appreciated your expert opinion and the design that you created for my wedding band is exactly what I had in mind. The final product far exceeded our expectations and the quality and price could not be beat! You’ve definitely made repeat customers out of us!”

Nicole Martell & Matthew Carter



“Heather and I have been more than pleased with the new diamond and she has received numerous comments on it. We are most appreciative of all the help you have given… I have learned a lot about diamond buying and you have been more than willing to take your time to show and to explain the process. You base your business on integrity and honesty and we really appreciate that. With you and your staff we feel very secure. Thanks again for everything and we look forward to dealing with you in the future. We will certainly recommend you to people with whom we come in contact.”

Doug & Heather



“No doubt our purchase was small in price compared to some of the things that go out of your shop, but we would like to tell you how much we appreciated the care that you took with us. Thank you for taking the time to show us the diamonds and explain the various grades so that we could make a more informed decision. We’re thankful for all your help so far and especially for your kindness.”

Jeff & Marianne

“I cannot express to you my amazement and delight as I admired the ring that Mark chose to seal our engagement. Each time I put it on my finger, I cannot stop looking at it. I am so very grateful to you for the time, effort and talent you put into designing this breathtaking beauty. And also the time you spent with Mark informing and educating him. I know he was very excited, intrigued and blown away by your generosity and kindness. For all that you did to repair it, at no cost, I also sincerely thank you. I hope to meet you soon and we can discuss wedding bands!”

Mark & Amy

“The service standards at Poag’s exceeded all our expectations. Since we live in Toronto, we hesitated about shopping for our wedding rings in Strathroy. But Poag’s was very understanding, and allowed us to take our rings back home and keep them until we were completely satisfied before finalizing our payment. The trust and respect we were shown as Poag’s customers made shopping there an enjoyable and comfortable experience. Thanks for everything, and we’ll definitely be back!”

Rehana & Mark

“I wanted to thank you personally for such quick repair service. Twenty-four hours – wow!! Especially when there is such a rush on for Christmas. There are still a lot of fine people out there today, and you’re one of them. Happy Holidays. You have a lovely business and staff!”


“Thank you for restoring my opal ring back to its former beauty. I am thrilled to bits! It looks fantastic, and I must tell you it was hard to part with my ring even to get it fixed. It is my favourite piece of jewellery. The price was a gift as well. Thanks so much.”


“I very much appreciated the extra care and time Jim took to explain, in great detail, what changes I wanted to make. He was very attentive to my personal taste as well as my financial limitations. Jeff did beautiful workmanship and took great care and intricacy in making sure the ring was perfect. I also want to commend the rest of the staff at Poag’s for their courtesy and helpfulness. Please know, not only am I a very satisfied customer, but I will continue to bring you my business as well as highly recommend you to others.”


“Thank you very much for your helpfulness in making ours a very special wedding day… The beautiful rings, earrings and necklaces were complimented on by everyone. Thank you again for making our dream come true.”

Diane & Joe

“We just wanted to thank you for our beautiful engagement ring. We were so impressed with your service and quality of work – truly exceptional! Once again, thank you for everything and we look forward to seeing you again.”

Wendy & Randy

“Thank you so very much for looking after my clock so well. It is ticking away and chiming the hours, so my room is not so empty now. I have enjoyed my clock very much. I do appreciate what you have done for me.”


“You deserve many thanks for the kindness you show. People like you are so rare and so few, it’s a privilege to know someone as thoughtful as you! A very special thank you for all your work on our ring (she cried). It’s lovely.”

Mario & Tina

“Thank you for cleaning and bonding my rings. It’s just great to have them stay together. The wonderful, quick service was just marvellous.”


“Many thanks for your assistance in helping me select a ring for my wife. Such service is far above the norm. Your efforts made us both very happy!”



We’re Honoured by the Recognition

Poag’s team of experts bring with them many years of knowledge and expertise in the appraisal and goldsmithing fields. Years of education and contribution to the jewellery industry have resulted in numerous awards of recognition and accomplishment.


Chamber of Commerce 2008 Bell Technology Award

Awarded to James O. Poag Jewellers for use of new technology in the I-DO Interactive Diamonds Online website shopping experience.


Strathroy & District Chamber of Commerce – Customer Service Award 2003

Awarded to James O. Poag Jewellers at the Chamber Awards Gala for providing outstanding service to their customers on a consistent basis.


International Society of Appraisers – Outstanding Member Award 2000

For the tremendous growth and enrichment James G. Poag, GG, ISA CAPP S-CAPP, AA has brought to the ISA Professional Development Program through his consistent leadership and dedication to excellence.


International Society of Appraisers Service Award 2000

James G. Poag, GG, ISA CAPP S-CAPP, AA, for his service as chair of the Appraisal Studies Committee 1998-2000.


International Society of Appraisers Distinguished Service Award 1999

James G. Poag, GG, ISA CAPP S-CAPP, AA for his service as co-chair of the ISA Distance Education Design and Writing Team.


International Society of Appraisers Distinguished Service Award 1998

James G. Poag, GG, ISA CAPP S-CAPP, AA for the development of the Gems and Jewellery Appraisal Checklist and his outstanding contributions to the ISA Education Program.


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